Contact Support — China Train Ticket Help
Questions before you book, or help with an order you already placed — either is fine.
Email support
The fastest way to reach us is email. Please include your order number (it looks like CR202601010001) in the subject line if your question is about an existing booking.
traintickets@trainticketschina.com
We aim to reply within 12 hours, and much faster during China business hours (UTC+8).
Before you write to us
Most questions are answered faster on the relevant page: how the booking works and what happens at the station is covered in our step-by-step guide, and booking/change/refund rules are in our FAQ.
Changes and refunds
If your plans changed, contact us as early as you can. Refund value depends on how close you are to departure — China Railway charges more the nearer you get to the train leaving, and the last few hours before departure carry the steepest deduction.
Urgent, same-day travel
If your train leaves within the next few hours, email us and mark it urgent. Same-day requests depend on whether online sales are still open for that service — a hard cutoff set by China Railway, not by us.
All train routes we cover
Every route below has a dedicated page with live timetables, USD fares and a direct booking link.